Planned Outage - Network Infrastructure (Software Upgrade) - TFF (outside Waikato), Northpower.

Scheduled Maintenance Report for Hero Network Status

Postmortem

This was planned maintenance by a backhaul provider that was deferred shortly beforehand, and has been rescheduled to happen early 20 October.

Posted Oct 13, 2026 - 11:19 NZDT

Completed

The scheduled maintenance has been completed.

Posted Oct 13, 2026 - 06:01 NZDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 13, 2026 - 00:00 NZDT

Scheduled

Outage Window Start: 13/10/2026 00:00 NZDT
Outage Window End: 13/10/2026 06:00 NZDT
Outage Duration: 15 minutes

There will be essential network maintenance occuring during the window outlined affecting TFF connections outside of the Waikato region and Northpower connections.

Broadband services will experience an outage during this time.

Posted Sep 29, 2026 - 11:01 NZDT

This scheduled maintenance affected: Broadband (Broadband).