Backhaul provider planned maintenance

Scheduled Maintenance Report for Hero Network Status

Completed

Maintenance complete. Impact period was approximately 0245 - 0305 .

Posted Oct 20, 2026 - 03:33 NZDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 20, 2026 - 00:00 NZDT

Scheduled

Our backhaul provider to these regions is performing planned maintenance. Anticipate one or two 15 minute interruptions during the maintenance window.

This is a rescheduling of the previously notified maintenance https://hero.statuspage.io/incidents/td9k6vclk3qr, which didn't actually go ahead.

Posted Oct 13, 2026 - 11:27 NZDT

This scheduled maintenance affected: Broadband (Northland - Northpower Fibre Network, Bay of Plenty - Tuatahi First Fibre, Waikato - Tuatahi First Fibre, Taranaki - Tuatahi First Fibre, Manawatu-Whanganui - Tuatahi First Fibre).